At Lixo, we stand behind the global standard of our products and are committed to ensuring a seamless ownership experience. Should any manufacturing defect or transit-related damage be identified within 5 days of delivery, customers should send written intimation to Lixo, along with complete proof and visual documentation (images & video) of the problem. To qualify for replacement, the product must remain unused, in original condition, and be returned with all packaging, tags, and documentation intact. Following inspection by Lixo’s service personnel, the company reserves the right to decide the best-fit replacement, which may involve replacing the product either partially or entirely. Please note: product returns are not offered under any circumstances.
Customers must provide clear proof of the issue, including high-quality images and videos that clearly show the defect, damage, or incorrect product(s) received. All documentation must be submitted for Lixo to assess and approve the replacement request.
To be eligible for a replacement, all criteria outlined in Question 1 must be fully met. Replacement requests will be processed only after Lixo reviews the submitted documentation (including images and videos) and confirms approval.
As this is a heavyweight product, professional-grade repackaging is mandatory. The product must be securely repacked by certified packing professionals using the original branded packaging and in the same configuration as received. Lixo will verify and approve the repackaging process via video confirmation before pickup to ensure final eligibility.
At Lixo, we take pride in delivering high-quality, rigorously tested products that meet the highest industry standards. As a standard policy across premium electronics, refunds are not offered under any circumstances. All eligible post-sale concerns are addressed through our structured replacement process, subject to inspection and approval of Questions 1 (replacement policy), 2 (required documentation), and 3 (professional-grade repackaging).
To initiate a replacement request, customers must contact Lixo within 5 days of delivery by writing to info@lixohealth.10web.cloud. Our team will guide you through the necessary steps, including product assessment and professional packaging support.
Yes. Products purchased during a promotion, scheme, or offer are eligible for replacement, subject to stock availability. Requests must also meet the standard criteria outlined in Questions 1 (replacement policy), 2 (required documentation), and 3 (professional-grade repackaging).
Once your request is approved and the returned product is received in proper condition, processing begins within 7 business days. This timeline covers inspection, quality verification, and dispatch of your replacement. Actual delivery may vary slightly based on your location and logistics.
Orders can only be cancelled before they are dispatched. To cancel, please contact us at info@lixohealth.10web.cloud. Cancellations depend on live order status at the time of request and will not be accepted once the product has shipped.
